Legal
Privacy Policy
Last updated: January 30, 2025
Introduction
Polso ("we", "our", or "us") operates the Polso financial management platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
We are committed to protecting your privacy and ensuring the security of your financial data. Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.
Definitions
- Service refers to the Polso platform, accessible via web browser.
- Personal Data means data that identifies or can identify an individual.
- Usage Data refers to data collected automatically through the Service.
- Financial Data means bank account information, transaction data, and related financial information.
- Data Controller refers to Polso as the entity determining the purposes and means of processing Personal Data.
- Data Processor refers to any party that processes data on behalf of the Data Controller.
Information We Collect
We collect several types of information for various purposes to provide and improve our Service:
Personal Data
- Email address
- Name
- Organization name
- Usage data and preferences
Financial Data (via Plaid)
- Bank account names and balances
- Transaction history (merchant name, amount, date, category)
- Account type and institution information
Important: We never see or store your bank login credentials. All bank authentication is handled securely by Plaid, our Open Banking provider.
Usage Data
We automatically collect information about how you access and use the Service, including your IP address, browser type, pages visited, time spent, and other diagnostic data.
How We Use Your Information
We use the collected data for the following purposes:
- To provide, maintain, and improve the Service
- To sync and categorize your financial transactions
- To detect recurring expenses and calculate financial metrics
- To generate reports and exports for your accountant
- To notify you about changes to our Service
- To provide customer support
- To monitor usage and detect technical issues
- To send you marketing communications (with your consent)
Third-Party Services
We use the following third-party services to operate Polso:
- Plaid — For secure bank connections via Open Banking. Plaid's privacy policy is available at plaid.com/legal.
- Neon — For database hosting and authentication services.
- Cloudflare — For file storage (invoices and exports).
- Vercel — For application hosting.
Each of these services has their own Privacy Policy governing their use of your information.
Data Security
The security of your data is important to us. We implement appropriate technical and organizational measures to protect your Personal Data and Financial Data, including:
- Encryption of data in transit (TLS) and at rest
- Secure authentication mechanisms
- Regular security assessments
- Access controls and audit logging
However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.
Data Retention
We retain your Personal Data and Financial Data for as long as your account is active or as needed to provide you with the Service. We will also retain and use your data as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
If you delete your account, we will delete your data within 30 days, except where we are required to retain it for legal or regulatory purposes.
Your Rights (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights:
- Access — You can request copies of your personal data.
- Rectification — You can request correction of inaccurate data.
- Erasure — You can request deletion of your personal data.
- Restriction — You can request restriction of processing.
- Portability — You can request transfer of your data.
- Objection — You can object to processing of your data.
- Withdraw Consent — You can withdraw consent at any time.
To exercise any of these rights, please contact us at privacy@polso.app.
Cookies
We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
We use essential cookies for authentication and session management, and analytics cookies to understand how you use our Service.
Children's Privacy
Our Service is not intended for use by children under the age of 18. We do not knowingly collect personally identifiable information from anyone under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us.
Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
You are advised to review this Privacy Policy periodically for any changes. Changes are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: support@polso.app